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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is automated inbound and outbound calling on your VoIP network that enables constant support for your customers. IVR enables automated tasks such as appointment reminders and satisfaction surveys. The use of IVR you and your staff can reduce average call time spent on redundant tasks therefore freeing yourselves up for more pressing calls such as inquiries. IVR can drastically improve your customer service and your overhead.

The versatile Interactive Voice Response (IVR) platform provides inbound and outbound IVR. Inbound IVR uses touch-tone for your customers to interact with your database to obtain the information they need. It is a self-service application. Outbound IVR gives you the options to provide voice, SMS, and/or email messages to your customers. Outbound IVR sends out a predetermined message to a designated call list. Inbound and Outbound IVR give you and your staff the ability to focus on more important calls all while giving your customers access to the information they need.

Resources


  • IVR Overview
  • IVR Features