Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is automated inbound and outbound calling on your VoIP network that enables constant support for your customers. IVR enables automated tasks such as appointment reminders and satisfaction surveys. The use of IVR you and your staff can reduce average call time spent on redundant tasks therefore freeing yourselves up for more pressing calls such as inquiries. IVR can drastically improve your customer service and your overhead.

The versatile Interactive Voice Response (IVR) platform provides inbound and outbound IVR. Inbound IVR uses touch-tone for your customers to interact with your database to obtain the information they need. It is a self-service application. Outbound IVR gives you the options to provide voice, SMS, and/or email messages to your customers. Outbound IVR sends out a predetermined message to a designated call list. Inbound and Outbound IVR give you and your staff the ability to focus on more important calls all while giving your customers access to the information they need.

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Why Choose EverTech

Best in Class IT Equipment

Being in the industry for 35 years gives us great insight to explain best in class technology leaders, top product selection and industry best practices.

Dedicated 24/7 Support

You can rely on our 24/7 tech support that will gladly solve any technical issue you may have: On-Site or Remotely.

Subscriptions and Trials

Our subscription programs are flexible reducing your costs and increasing cashflow. We offer 30-day trials for select equipment and service programs.

Agile and Fast Results

Time is money. EverTech seeks and maintains long-standing customer relationships with an involved deep understanding of your needs.

Get the most out of your IT investment

Our systems integration skills emphasize our customers achieving faster results through collaborative computing.

Highest Quality Deliverables

All our Innovative IT Solutions start by creating a vastly improved IT architecture. With our Industry experience and a deep understanding of best-in-class practices, your business benefits.

Some Facts About Us

More than 35 years of Innovative IT Solutions

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44,600 
44600

Orders Processed

11

Awards Won

99.98%   
100
%

VoIP Uptime

35
yrs

Years of Satisfied Customers

EverServe: IT Support Services

EverServe by the EverTech IT Support Team is your one stop shop for all of your Information Technology needs! Our extensive portfolio of IT support and services can accommodate small businesses to enterprise organizations. EverTech has been successfully serving the NYC & NJ areas for 35 years. EverTech takes pride in being a small business that takes the time to get to know and develop a relationship with each of our clients. We believe that the best way to serve our customers is by gaining a deep understanding of what they are looking to gain from their Information Technology. Call us today at 908-673-3100 for a free consultation!