WorkForce Management

WorkForce Management

EverTech Work Force Management (WFM) is a tool in EverTech Contact Center that gives you the ability to manage your workforce from one central location and this central location is with you wherever you go! Manage your staff’s scheduling all while obtaining a clear picture of their availability, performance, and call volume to make sure you are meeting your customers’ needs with Work Force Management.

Take the guesswork out of your job with Work Force Management and see how a clear picture of employee performance gives you the ability to be a better manager. Not only will you be able to observe past and present staff adherence, WFM gives you the ability to forecast demand so that you can schedule your staff appropriately. The use of Work Force Management in your daily operations will result in more productivity and accountability from your team all while providing your customers with a fruitful call experience.

Our Workforce Management Solution

Improved Accountability, Performance & More Personalized Customer Interactions (No Spreadsheets Required)

  • SCHEDULING: Drag-and-drop visual display of entire team’s schedule Personalized views and filters Integrated resource availability including PTO, shift types, work types, teams, and queues
  • FORECASTING: Full contact center history is available for configuring schedules and resource requirements Average Handle Time (AHT) and agent seat requirements are calculated based on selected periods
  • REPORTING: Metrics on agent performance and adherence available on-demand Real-time and historical reporting available
  • ADHERENCE: Real-time dashboards on activity and performance Automatic alerts based on changes in conditions or demands

    • Learn More about Work Force Management (WFM)

    Why Choose EverTech

    Best in Class IT Equipment

    Being in the industry for 36 years gives us great insight to explain best in class technology leaders, top product selection and industry best practices.

    Dedicated 24/7 Support

    You can rely on our 24/7 tech support that will gladly solve any technical issue you may have: On-Site or Remotely.

    Subscriptions and Trials

    Our subscription programs are flexible reducing your costs and increasing cashflow. We offer 30-day trials for select equipment and service programs.

    Agile and Fast Results

    Time is money. EverTech seeks and maintains long-standing customer relationships with an involved deep understanding of your needs.

    Get the most out of your IT investment

    Our systems integration skills emphasize our customers achieving faster results through collaborative computing.

    Highest Quality Deliverables

    All our Innovative IT Solutions start by creating a vastly improved IT architecture. With our Industry experience and a deep understanding of best-in-class practices, your business benefits.

    Some Facts About Us

    More than 36 years of Innovative IT Solutions

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    44,700 
    44700

    Orders Processed

    11

    Awards Won

    99.98%   
    100
    %

    VoIP Uptime

    36
    yrs

    Years of Satisfied Customers

    EverServe: IT Support Services

    EverServe by the EverTech IT Support Team is your one stop shop for all of your Information Technology needs! Our extensive portfolio of IT support and services can accommodate small businesses to enterprise organizations. EverTech has been successfully serving the NYC & NJ areas for 36 years. EverTech takes pride in being a small business that takes the time to get to know and develop a relationship with each of our clients. We believe that the best way to serve our customers is by gaining a deep understanding of what they are looking to gain from their Information Technology. Call us today at 908-673-3100 for a free consultation!