EverTech Work Force Management (WFM) is a tool in EverTech Contact Center that gives you the ability to manage your workforce from one central location and this central location is with you wherever you go! Manage your staff’s scheduling all while obtaining a clear picture of their availability, performance, and call volume to make sure you are meeting your customers’ needs with Work Force Management.
Take the guesswork out of your job with Work Force Management and see how a clear picture of employee performance gives you the ability to be a better manager. Not only will you be able to observe past and present staff adherence, WFM gives you the ability to forecast demand so that you can schedule your staff appropriately. The use of Work Force Management in your daily operations will result in more productivity and accountability from your team all while providing your customers with a fruitful call experience.